Terms of service

K9&CO – TERMS AND CONDITIONS OF SALE

Welcome to K9&CO, your trusted pet wholesale supplier. We want to make sure our terms and conditions are clear and easy to understand. Please take a moment to read through them.

1. Interpretation

1.1 Definitions
- Business Day : Any day (except weekends and public holidays) when banks in London are open.
- Conditions : These terms and conditions as mentioned in this document.
- Contract : The agreement between you (the Customer) and K9&CO for buying our products, following these Conditions.
- Customer : You, the person or business purchasing our products.
- Force Majeure Event : An event beyond our control, like natural disasters or strikes.

1.2 How to Understand These Terms
- When we say "person," it includes individuals, companies, or any other type of organization.
- "Party" means you or us, and "parties" refer to both of us together.
- Any reference to laws or regulations includes any changes or updates to them.
- When we use terms like "including," "include," or "in particular," we're providing examples and not limiting the meaning.
- "Writing" or "written" includes communications through fax and email.

2. How We Do Business

2.1 Our Terms Apply
- These Conditions govern our relationship with you, and they override any other terms, whether from you or implied by trade customs or practices.

2.2 Placing an Order
- When you place an order for our products, it's considered an offer to buy them. Please make sure your order is accurate and complete.
- Your order must meet our minimum order value of £150.00

2.3 Acceptance of Order
- We accept your order when we deliver the goods
- The Contract includes everything we've agreed upon. You acknowledge that any additional promises or statements not in the Contract are not binding.

2.4 Product Descriptions
- We describe our products in our price list and on our website.
- We may change product specifications if required by law.

2.5 Delivery
- We'll deliver the products to an agreed location.
- Delivery is complete when the products arrive at the delivery location.
- Delivery dates are approximate, and delays can happen due to Force Majeure Events or incomplete delivery instructions from you.
- You have 48 hours to notify us of any item differences in your delivery - please email these to info@k9and.co

2.6 Quality
- Our products should match their description and be free from significant defects.
- If there's an issue, let us know promptly. We may replace or refund the faulty products.

2.7 Title and Risk
- Risk passes to you upon delivery.
- Title to the products remains with us until you've paid for them in full.

2.8 Price Match Promise

 - To qualify for K9&CO to price match items, simply show that competitor price for the identical item (which must not be a volume discount or promotion) to your Area Sales Manager and confirm that stock is readily available.

3. Pricing and Payment

3.1 Price
- Our prices are listed in our price list and on our website.
- We can adjust the price if costs increase beyond our control or if you change your order.

3.2 Payment
- Payment is due on upon receipt of your delivery
- Payment can be made online or via BACS - details are on your invoice
- We may charge interest on overdue payments.
- Additional administration fees may apply for late or non-payments.

4. Termination

- We can cancel or suspend deliveries if you fail to meet payment deadlines. Outstanding sums will become due immediately.
- This won't affect our rights or remedies.

5. Limitation of Liability

- We're not liable for any indirect or consequential loss unless the law says otherwise.
- Our total liability for other losses is limited to the product's price.

6. Force Majeure

- We won't be held responsible if we can't perform our obligations due to events beyond our control.

7. General

- Some products have special return conditions due to laws and regulations.
- Make sure you have any required licenses to buy our products.
- We may assign our rights and obligations under the Contract.
- Notice between us should be in writing.
- If any part of these Conditions is invalid, it won't affect the rest.
- We can change these Conditions with written notice.
- English law governs the Contract, and any disputes will be settled in English courts.

We're here to help, so if you have any questions or concerns, please reach out to us. We value your business and want to ensure a smooth and fair partnership.